How many Swoggi Credits do I need to participate?

Each Swoggi Credit cost only 50 pence and are available in "BidPack".
A bid allows you to place an offer. In order to place an offer, you have to buy bids. The bids are sold in packs containing a predefined number of bids once bought are added to your account.

Can you give me some advice on how to bid?

The auction model offered by Swoggi is an innovative and playful way to realize savings on your purchases.
To win products on Swoggi, there is no "sure-fire" winning strategy, but here are a few tips to help you get started, as well as a few of the traps that novice bidders sometimes fall into. Do not hesitate to test them!

1. Place your offer in the last seconds of the bid:
   Watch the countdown and try to place your bid in the final ten seconds. If the timer has reached this point, you know the auction will end with you as the winner unless another bid is placed.
2. Start with the cheapest products
   Although you can get some incredible bargains on our most expensive items, they also tend to be the most competitive auctions, attracting hundreds of bidders. Our cheaper products tend to have fewer bidders, meaning you’re much more likely to win.
3. Tire the other bidders by using your BidRobot:
   The BidRobot is a powerful tool, if you get the timing right you can scare off other bidders by placing one. Nobody likes to see their bids matched over and over again by your all conquering BidRobot, you might just persuade them to give up and try again next time.
4. Turn the BidRobot of your competitors against them
   On the other hand, some people have a ‘fire and forget’ policy with the BidRobot. It is easy to win with a quick single bid if your rival has gone to make a cup of tea safe in the knowledge that their BidRobot will protect them.
   We’ve noticed that users tend to set the ‘Bid To’ value of their BidRobot to a round number, so watch out for this and you might be able to snap up a bargain by simply clicking on the “Bid” button when a BidRobot has just finished.
5. Keep an eye on your rivals :
   Try to determine the strategy of your competitors by observing the last 10 bids.
6. Study the enclosed bid :
   Check how many people participated to a closed auction for the product which you want to buy.
7. Bid at the right time :
   Choose the best time of the day to place your bids. During the slack periods where your competitors have less chance to be behind their screen: during lunch, during working hours...
8. Be different:
   If you use your BidRobot don't propose offers with round prices and enter prices almost to a penny

I've placed a bid but I am currently not the highest bidder, why?

When a bid is placed, it will always be the highest bid, but might get out-bid very quickly. This can happen for 2 reasons:

• there are many bidders
• there's another user's BidRobot also bidding on the auction.

You might not see this simply because other bids have been placed with a few seconds of each other - sometimes even within the same second!

What's the difference between a live auction and a future auction?

Live auctions are auctions where the countdown has started running. Future auctions are planned to start sometime in the future, so don't have a countdown that's running. You cannot bid on a future auction until the countdown begins.

When does an auction end?

An auction is ended when the countdown reaches 00:00:00.

How many auctions can I win within a 1-month period?

Swoggi has limited the number of auctions that you can win within 1 month to a maximum of eight.

Why this limitation?

• To allow every user (especially the new members) to have a chance to take win an auction.
• To avoid unnecessary credit loss.

How does the BidRobot work?

The BidRobot works for you while you are away from your computer: it places bids for you.

Simply choose your price range and the maximum number of bids that you want the BidRobot to use. The BidRobot will then bid automatically for you within your price range.

However, the BidRobot waits until the last 10 seconds of an auction to end to place a bid.

The “BidRobot “ automatically stops bidding when it has reached the limit that is set.

How does the BidRobot know when to bid?

f there is only one BidRobot booked to bid on the auction, the bid will be placed randomly and automatically at any point within the final ten seconds. The countdown will then extend to a maximum of 20 seconds for each bid that is placed. If there are two or more BidRobot bidding against each other, all the consecutive BidRobot bids are placed immediately, and the price and countdown increase with each BidRobot bid placed.

Hint : Ensure that the price ranges you choose are not too close together.

Where can I see my booked BidRobots?

• Placed bids on a live auction
  You can view placed BidRobot bids, by logging into your Swoggi account, than go on the page “My Bids”.
• All active BidRobot
  Log into your account and go to the page Bids > My BidRobots, In this overview, all active BidRobots are shown. A BidRobot is considered as active until all BidRobot bids are placed, until the product price has reached the maximum price of a BidRobot or if you delete the BidRobot.

Delivery Fees

Swoggi is acting as a third party: the delivery and the guarantee are ensured by our partners. Our main partners are: Apple Store and Pixmania. The delivery charges can be different depending on our partners and on the products. Every auction page displays the specifications and the delivery fees.

Delivery time

Items are sent after reception of the final payment. Items are usually received within 3 to 5 days after reception of the final payment.

Which countries does Swoggi deliver to?

Swoggi delivers its products in all European countries, North America and Australia: we place our orders first and foremost with local partners (AppleStore UK for example), this to bring you the best service.

Do you offer a standard guarantee on the products auctioned?

The warranties provided on goods may vary depending on the type of item that you win.

Please contact our customer service team if you have any queries about the warranties or guarantees that apply to an item that you’ve won.

Can I return an item that I have won?

We want you to enjoy the item you won, but if, for whatever reason you decide that you do not want the item, please get in touch with our customer service team and we’ll explain what to do next. When you contact us, please make sure that you let us know:

• Your user name
• The auction ID of the item you won
• The reason you’d like to return the item

Can I get a refund on an item that I have won?

If, within 7 days of delivery, you decide you no longer want the item, we will be happy to refund the final price that you paid, except the delivery cost, provided the item has not been damaged and is still in its original packaging.

Please contact our customer service team for details of what to do.

What do I do, if I've forgotten my password or user name?

On the WELCOME page, below the block allowing to connect you on your account, click on the link "forgotten Password?”. Then indicate your e-mail address used for the registration on Swoggi and we will send you an email with your username and password.

Can I change my username and password?

Unfortunately, your username cannot be changed. When registering, please be careful not to select a username that could cause offence or abuses the rights of third parties. If you notice such a username, please contact our customer service team in case you find such cases on Swoggi. However, you can change your password, by connecting you to your account Swoggi, by clicking "Details" and “Change my password".

Where can I check how many auctions I have won?

Please log on to Swoggi and in the page "My Swoggi > Auctions" menu, select "Auctions I've Won".

How do I delete my account?

Please log on to Swoggi and in the page "My Swoggi > My data" menu, select "Close account".

How can I pay for my bids?

You can pay for your BidPacks by credit or debit card, via PayPal or ClickandBuy. We accept all Visa and MasterCard credit cards, Visa debit cards including Visa Electron and Maestro debit cards.

How can I pay for auctions I've won?

You can pay for items that you've won by credit or debit card, via PayPal or ClickandBuy.

We accept all Visa and MasterCard credit cards, Visa debit cards including Visa Electron and Maestro debit cards.

How secure are your payment methods?

Your privacy and security are important to us. We use high-security encoding (SSL) to protect your payment details when processing your online payments.